STRICT NO-REFUND POLICY AND CHARGEBACK PROHIBITION

 

1. Absolute No-Refund Policy

All payments made to Salient Transporters LLC for services rendered are final and non-refundable, under any circumstance, including but not limited to client dissatisfaction, schedule changes, delays, or perceived quality of service. By booking our services, the client affirms full acceptance of this policy.

While on rare occasions a discretionary credit may be extended as a professional courtesy, such gestures do not represent a waiver, amendment, or future expectation of refund rights. Any account credit or adjustment offered does not constitute a refund, cannot be construed as precedent, and shall not form the basis for any claim of entitlement in future dealings.

2. Chargeback Classification and Policy

Chargebacks fall under three general classifications, all of which are addressed as follows:

(a) Criminal Fraud (Stolen Card / Unauthorized Use)

Chargebacks initiated due to true fraud—defined as the unauthorized use of a stolen or compromised credit/debit card—are illegal. If any such activity is detected or suspected, Salient Transporters LLC will fully cooperate with law enforcement agencies and the payment processor to provide all relevant transaction records, video footage, GPS records, and communications. Legal action will be pursued to recover all associated losses and damages.

(b) Friendly Fraud (First-Party Misuse of Chargeback Rights)

Any client-initiated chargeback on a legitimate, authorized transaction, including but not limited to claims of non-receipt of service, duplicate billing, or buyer’s remorse, will be treated as friendly fraud. This practice is considered fraudulent and abusive. Salient Transporters LLC will respond with complete transaction evidence, initiate legal proceedings if necessary, and take steps to blacklist the client from future services. Full legal recourse will be pursued, including collection efforts and litigation.

(c) Merchant Error or Service Dissatisfaction

Clients are expressly advised that Salient Transporters LLC does not provide or guarantee satisfaction or outcomes of service. Our services are delivered on a best-effort basis and are not accompanied by any guarantee of experience, punctuality, or perceived value. Dissatisfaction—whether subjective or based on service expectations—does not constitute grounds for a chargeback and does not entitle the client to a refund.

Should a client express substantial dissatisfaction during the course of a reservation, the service may be discontinued at the discretion of Salient Transporters LLC in the interest of de-escalation. In such rare cases, management may, at its sole discretion, evaluate the situation on a case-by-case basis. A future service credit may be extended as a gesture of good faith, or in rare instances, an account credit to the original form of payment may be offered. This is not a refund, does not waive our no-refund policy, and must never be interpreted as such.

3. Zero Tolerance for Chargeback Abuse

Both true fraud and friendly fraud are considered intentional misuse of financial instruments and will not be tolerated. All such actions will be met with:

• Legal action for recovery of funds and damages

• Reporting to industry databases and blacklists

• Filing of claims with law enforcement for fraudulent misuse of chargeback systems

• A minimum of $500 will be added to the outstanding balance for any fraudulent chargeback initiated. This amount will be charged to the card on file or pursued through appropriate legal jurisdiction.

 

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Privacy Policy

 

Effective Date: January 2025

Salient Transporters LLC (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services. By accessing our site or booking services, you agree to the terms outlined below.

 

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1. Information We Collect

 

We may collect the following types of information:

 

a.

Personal Information

 

 

• Name, email address, phone number, and billing address

• Driver’s license, insurance details, and company affiliation (if applicable)

• Payment information (processed securely through third-party providers)

 

 

b.

Usage Data

 

 

• IP address, browser type, device ID, referring/exit pages

• Date/time stamps and geolocation data (if location access is enabled)

 

 

c.

Service Data

 

 

• Trip bookings, service preferences, and communication history

• Vehicle assignment and mileage tracking (if applicable)

 

 

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2. How We Use Your Information

 

We use the information we collect to:

 

• Provide and manage our transportation or concierge services

• Communicate with you about bookings, changes, and promotions

• Verify identity and eligibility for services

• Improve our website and service performance

• Comply with legal obligations and resolve disputes

 

 

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3. Sharing Your Information

 

We do not sell your personal information. We may share your data only:

 

• With third-party service providers who assist in operations (e.g., payment processors, customer service tools, scheduling apps)

• As required by law, such as in response to a subpoena or government request

• With your explicit consent

 

 

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4. Data Security

 

We use reasonable administrative, technical, and physical safeguards to protect your data. These include encrypted data transmission, secure cloud storage, and strict access controls.

 

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5. Your Choices & Rights

 

You have the right to:

 

• Access, correct, or delete your personal information

• Opt out of non-essential marketing communications

• Request a copy of your data (email: rides@salienttransporters.com)

 

If you are a California resident, you may also exercise your CCPA rights by contacting us directly.

 

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6. Cookies and Tracking Technologies

 

We use cookies and analytics tools (like Google Analytics) to understand website usage and improve performance. You may control cookie preferences through your browser settings.

 

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7. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

 

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8. Data Retention

 

We retain customer data only as long as needed to fulfill services or comply with legal requirements. When no longer needed, your data will be securely deleted or anonymized.

 

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9. Children’s Privacy

 

We do not knowingly collect information from children under 13. If we learn we have received data from a child without parental consent, we will delete it promptly.

 

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10. Changes to This Policy

 

We may update this Privacy Policy occasionally. We will notify you by revising the “Effective Date” above or by other means if required.

 

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11. Contact Us

 

If you have any questions about this Privacy Policy or your data, please contact:

Salient Transporters LLC

Email: rides@salienttransporters.com

Phone: (949) 736-2388

Address: 16 Technology, Irvine, CA 92618